John and I spent a couple of hours together on Friday morning trying to sort a few things out. His biggest need right now is to find a new place to live which is why I had booked an appointment to meet with him. When I first met him in September in his "home" to help him apply for a disability pension, he was in a state of dread and desperation. He still is. But, he's now on TWO waiting lists for affordable clean housing, closer to amenities, closer to help. When I had heard that a frontline worker was trying to reach him to "ask" if his name could be shared with the local "non-profit" housing organization so that THEY could contact him for an interview to see if he would be a good candidate for one of their apartment units, I knew this would confuse him beyond his comprehension.
John has been trying to seek help for years............YEARS to no avail. Consequently, as it would any one of us, he had lost his temper when he has left messages that aren't returned.........he had threatened with his words, tried to seek help through human rights, called his local politician, called his financial worker to intervene, shouted obsenities to faceless workers over the phone.........his desperate tactics and reactions only created defensive responses by the "people" who could help him. As far as they were concerned, because he was faceless to them, John had dug his own hole.
The system is a failure. Unable to understand the reactionary behaviour of a man at his wits end, who lashes out with venomous words.......... the system blames him and turns away.........
He arrived in a snowstorm, after securing a ride into town with a neighbour, with a shopping bag full of papers; form letters from various government departments, requesting information and updates. One to apply for a fuel supplement for which he would qualify, another to re-apply for medicare because his was expiring............heating bills, monthly expense calculations, lists of government people whom he has tried to contact. The shopping bag of papers overwhelmed him. On top of that, he couldn't afford a stamp to mail the forms. After paying his bills, he only has $7.00 left for the rest of the month.
Important, immediate this took precedence. We began by focusing on the shopping bag of responsibilities. As I began filling out the forms for him, the fear and dread poured out..........
And all the while he is sharing this unbelievable list, he is apologizing for how he has behaved, for the voice mail messages he has left on my phone...........and on many phones around town.
And all the while he is sharing his overwhelming shopping bag of his life in dire poverty, he continues to call me "dear." It's the Maritime way......................"dear" said with compassion.
And all the while he is telling me about his aches and pains, his depression and physical numbness...................I am cursing inside, feeling overwhelmed, wondering how I can secure a clean, warm apartment for him. I have been told in the past that he's a "priority. I've heard responses like..........."he's a great candidate for one of the new apartments we are building" which is beyond comprehension since the shovel hasn't even broken ground. This man's needs are immediate.
What is he asking for? He is asking for a safe warm affordable place to live..........a place with a flush toilet, running clean water, no fleas.............a place where the wind doesn't whistle through like a loud locomotive. He is asking for the chance to have more than 7 dollars left in the middle of the month so he can buy food. He is asking for help. He is asking to be treated with dignity and respect.
"Please, dear".........................he pleas, as he shows me the flea bites on his legs.
I continue to fill out the forms, and look through his shopping bag to find the needed bills etc to attach to the proper forms and to listen to him pour out his heart. I show him where to sign the forms and then take them to our mail box............ His shopping bag is lighter. He is relieved for the moment. I can see some tension leave...........his burdened shoulders visibly relax.
I reassure him......call him dear..............and on the way out the door into the snowstorm, I walk with him past many offices to introduce him to the people whom he has left curses on their voice mails. He smiles a tired smile............"nice to meet you, dear" and leaves with them a different view of his human face. It has a profound affect on a few of them I learn later.
John has been trying to seek help for years............YEARS to no avail. Consequently, as it would any one of us, he had lost his temper when he has left messages that aren't returned.........he had threatened with his words, tried to seek help through human rights, called his local politician, called his financial worker to intervene, shouted obsenities to faceless workers over the phone.........his desperate tactics and reactions only created defensive responses by the "people" who could help him. As far as they were concerned, because he was faceless to them, John had dug his own hole.
The system is a failure. Unable to understand the reactionary behaviour of a man at his wits end, who lashes out with venomous words.......... the system blames him and turns away.........
He arrived in a snowstorm, after securing a ride into town with a neighbour, with a shopping bag full of papers; form letters from various government departments, requesting information and updates. One to apply for a fuel supplement for which he would qualify, another to re-apply for medicare because his was expiring............heating bills, monthly expense calculations, lists of government people whom he has tried to contact. The shopping bag of papers overwhelmed him. On top of that, he couldn't afford a stamp to mail the forms. After paying his bills, he only has $7.00 left for the rest of the month.
Important, immediate this took precedence. We began by focusing on the shopping bag of responsibilities. As I began filling out the forms for him, the fear and dread poured out..........
- The water pipes in his rundown mini-trailer have frozen
- He still has fleas in his trailer and he's tried to get rid of them
- Mold is growing in the walls. He knows it makes him sick.
- He is $600.00 behind in his hydro payments
- Despite only living in a mini-trailer, his hydro/heating bills per month are more than $200.00 a Month because two of his windows have rotted off the sills.
- His body aches
- He is bone weary tired
- He's so sorry if he offended anyone...................
And all the while he is sharing this unbelievable list, he is apologizing for how he has behaved, for the voice mail messages he has left on my phone...........and on many phones around town.
And all the while he is sharing his overwhelming shopping bag of his life in dire poverty, he continues to call me "dear." It's the Maritime way......................"dear" said with compassion.
And all the while he is telling me about his aches and pains, his depression and physical numbness...................I am cursing inside, feeling overwhelmed, wondering how I can secure a clean, warm apartment for him. I have been told in the past that he's a "priority. I've heard responses like..........."he's a great candidate for one of the new apartments we are building" which is beyond comprehension since the shovel hasn't even broken ground. This man's needs are immediate.
What is he asking for? He is asking for a safe warm affordable place to live..........a place with a flush toilet, running clean water, no fleas.............a place where the wind doesn't whistle through like a loud locomotive. He is asking for the chance to have more than 7 dollars left in the middle of the month so he can buy food. He is asking for help. He is asking to be treated with dignity and respect.
"Please, dear".........................he pleas, as he shows me the flea bites on his legs.
I continue to fill out the forms, and look through his shopping bag to find the needed bills etc to attach to the proper forms and to listen to him pour out his heart. I show him where to sign the forms and then take them to our mail box............ His shopping bag is lighter. He is relieved for the moment. I can see some tension leave...........his burdened shoulders visibly relax.
I reassure him......call him dear..............and on the way out the door into the snowstorm, I walk with him past many offices to introduce him to the people whom he has left curses on their voice mails. He smiles a tired smile............"nice to meet you, dear" and leaves with them a different view of his human face. It has a profound affect on a few of them I learn later.
12 comments:
Amen! That's all I can say.
It's not just Canada though ...
hi dustin.....welcome......
katie.....i know. It's just that the world is so bloody big as is this country.....and I can't even help one very needy person get a dry warm place to lay his weary head.
It pisses me off to no end.
The only way I feel I can make a difference is to continue describing the faces of poverty....the vulnerable beautiful faces to the "powers that be."
I'm with dustin...Amen to the whole post.
Cxx
Sorry Dana, I was feeling particularly small when I commented - and despondent and not very effectual -
at least you are trying - and it does help to know someone is fighting your corner - I'm sure John feels that - in fact very much so from your help with his shopping bag....even though his need is so much more than that..... you're human and helping.
giving a face to poverty makes it real and harder to ignore - hopefully those few who were affected by him on friday will be able to bring about a change for him, and might think more about the next John they come across....
thank you claire. welcome to my site.
oh my goodness....katie! I am feeling exactly the same as you.....and my efforts are not enough....not even near enough. I try to continue to hope, but it just seems that we all keep pounding our heads against the wall and the same stories keep coming through loud and clear and on a much larger scale than I could write about.......over and over same stories........the location is everywhere.....
I think we both worry about the people out in the storms :)
Great post. If everyone had your attitude towards the needy we would not have any needy.
Rainbow is right - its not just Canada, you folks up there are probably way ahead of us down here in this area.
Amen... let it be so.
Great post Awareness, as you know - I am so for helping the people in poverty and we need to find better answers where and when we can. I also wear the 'make povery history' bracelet and believe like you, things need to taken more seriously - it's weird - but only when we interact with the poor do we understand the condition - to the point of compassion - and some to the point of disgust. We need more compassion these days.
welcome wilsonian.......
societyvs......I agree with you. It is in meeting someone who is living in poverty that allows us to meet them as human beings just like you and i....... thanks for leaving a comment.
Been there done that brought the T shirt. Been homeless twice with kids as well.
The system doesn't care, I'm just a number. Been told by the man at the housing place to find myself a man as I'm a pretty woman. Cried while he filled out forms with no emotion. I'm ok... I learnt to fight and now fight the system with and on behalf other homeless and vulnerable people in my city. System still doesn't care. That's ok I do and my church has one or 2 that do and take people into their homes.
God cares and He turns up and moves into the hoemless peoples hearts and gives them hope. I know the system needs to change but it never will. It still makes me fume when I see what it does to the vulnerable homeless. All I can do is 'my best' to love, to share, to build supportive relationships with them and pray.
Hi Julie.
thank you for leaving your insightful and personal comment. Systems rarely work......mostly out of the bureaucracy that bogs them down. But, there is absolutely NO need to have mean and rude intake staff making comments like that. I have worked in the Intake unit of my department for many years.....my role mostly is as a consultant to the staff and a counsellor to the applicants and clients. As well, I developed the counselling training for the field (and facilitated it many times) Consequently, I have had the opportunity to meet many frontline workers around my province. I do hear of some who are completely disrespectful, and I make sure that if I come across an ingrate like that, I pass the incident along to their Manager.
Rude, disrespectful behaviour from anyone disgusts me. To have someone show such traits when working with someone who is in a vulnerable state.......who is fragile and feeling many many deep feelings is beyond my comprehension.
So.................though I can't fix the system, I sure as heck will advocate and demand proper service and treatment..........in my part of the world/system AND work in earnest with community members and concerned people who are advocating for the homeless and the poor.
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